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CLIENT TERMS AND CONDITIONS

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

 

FREE INITIAL CONSULTATION

You may be offered a free 20-minute online initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to acquire information about the client. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

 

BOOKING & PAYMENT

In-person sessions and online sessions: Payment for the session is required at the time of booking.

 

CANCELLATION, RESCHEDULING & REFUNDS

 

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session. If cancellation or re-schedule is made less than 48 hours prior to and in-person or 24 hours for an online session, you will be charged a $50 fee.

 

Refunds

No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or program has been booked and paid for in advance, if you choose to discontinue your process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

 

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

Payment Methods

Payment may be made online via credit/debit card. Payment for in-person sessions can also be made via credit/debit card at the beginning of your session. Cash and checks will not be accepted without prior agreement.

 

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email or letter during the hours only 9:00am-5:00pm M-F. Any messages received outside of these hours will be dealt with during previously stated hours only.

 

MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

 

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

 

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

 

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to while driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

 

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

 

STANDARDS OF BEHAVIOR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

 

CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

  1. Where you give permission for confidentiality to be broken
  1. Where I am compelled by a court of law
  1. Where the information is of a nature that confidentiality cannot be maintained, for example:
  • The possibility of harm to yourself or others exists
  • In cases of fraud or crime
  • When minors (under 18 years old) are involved
  1. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on

 

LIABILITY & INDEMNITY

Under no circumstances will [practitioner name] be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Deborah Flanders Rogers, TranceForm You LLC. In addition, you agree to defend, indemnify, and hold Deborah Flanders Rogers, TranceForm You LLC harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

 

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of  the State of Ohio. You agree to submit to the exclusive jurisdiction of the Ohio courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.

 

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

 

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.